We suggest you monitor your usage using the tool available in My Virgin Media. These activities do not impact on the quality of the internet service we provide to you and do not impact on your privacy or the protection of your personal data. You must keep your Home Phone add on for a minimum of 30 days, after this period, you can cancel your Home Phone at any point by notifying us. I was told that i needed a virgin media sim card. 250Mb broadband including TV Anywhere Sports Pass. 0 Kudos Reply. It gives viewers a TV experience on all screens, backed by new functionality including voice search and control, an updated user interface and apps like Netflix and YouTube. Sorry, our Red House Service is not available at the moment due to Covid 19 restrictions. Our online and retail stores remain open and order deliveries continue as before while adhering strictly to government guidelines. To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV. The broadband speed is set to get even faster in Northern Ireland too, as Virgin Media has committed to introducing gigabit connectivity to its entire network by the end of 2021. Offer must end midnight Wednesday 31st March. Offer ends 28/02/2020. Entertainment, News, Sport, Soaps and all your favourite Irish and International shows from Virgin Media Television live and on-demand. Today i was going to get a dongle. - The next time you reach 70% of your allowance we’ll send you an email or text message letting you know that you are close to exceeding your limit again. Unlike some other mobile phone providers in Ireland, we make it clear when your phone is paid off. Get more from your broadband with a range of awesome add-ons. Offer must end midnight Wednesday 31st March. Simply click on the ‘Manage your Delivery’ option on the text or email from DPD. Other factors that may impact the actual speed experienced include the connection from your device(s) to the cable modem & the websites visited. Read the Virgin … If you buy the add-on when signing up to Virgin Mobile, the add-on will be active from when your subscription is active. •Voice Control • Profiles for everyone • 4K Ready. We suggest you write down or take a photo of your recordings list before you switch to the new box, and then set up your series links from the moment you are installed so you don’t miss any episodes going forward on the new Virgin TV 360 box. We know that choosing the best TV and broadband packages can be a nightmare at times so we've made it a little easier for you to pick us! - In order to send you these notifications you must provide us with a valid email address or mobile phone number when buying this service. (In order to purchase a TV product from Virgin Media, Freedom Broadband and Anytime Mobile customers must sign up to one of our combined TV, Broadband and telephony bundles, which are subject to a 12 month contract. Compatible device & browser required. We will confirm the cost of the movie before you buy it. Unlike some other mobile phone providers in Ireland, we make it clear when your phone is paid off. Virgin Media Ireland Game-changers: As Ireland’s leading connected entertainment cable and broadcast business, Virgin Media Ireland has brought multi award-winning broadband, digital television and revolutionary mobile plans to one million customers since 2015, with a mission to take the ordinary and make it truly extraordinary for our customers. Great news! 30 day contract. The 22 international destinations included in our call packs are: Australia, Austria, Belgium, Denmark, France, Germany, Greece, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA & Canada. Before upgrading we will: - Send you an email or text message notifying you the first time you exceed the allowance. A fair usage policy of 6,000 minutes a month applies. Let's make it simple. A continuous or regularly recurring discrepancy is one that happens over a period of time for example a one week period or longer and is established by a monitoring mechanism certified by ComReg. Virgin Media outage and reported problems chart Stay up to date Be the first to know the next time Virgin Media goes down. Virgin Media Ireland. We don't believe in tying you to our network, that’s why our phones come unlocked. Its headquarters are at Green Park in Reading, England. Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. In order to avail of this bundle, customers must sign up to Direct Debit at the point of sale. These terms & conditions are in addition to Virgin Media Ireland’s General Terms & Conditions, a copy of which is available here, Limited Broadband services: These services have a monthly usage allowance of 30GB. Virgin Media – Virgin Media no longer offers stick-style dongles, offering instead just one MiFi wireless hotspot device with a wide variety of monthly data allowances. Back to Shop. Are you an existing Virgin Media customer? Broadband; TV; Home phone; Mobile; Browse help by topic. Now talk is even better with unlimited minutes to landlines and mobiles in Ireland and 400 minutes to 22 International countries. Excludes calls to premium rate, SMS & non-geographic numbers. To connect your TV360 Box, you’ll need a TV with a HDMI port. There are no unlimited data deals; Dongles vs MiFi – Which is right for me? Virgin TV Anywhere requires your device to have iOS7 or above for Apple products & OS.4.0.3 or above for Android, Windows 10 devices & is available to Virgin Media Ireland customers with Virgin Media Ireland TV. 5 Virgin Media customers can connect to a single modem at a time. Compatible device & browser required. I have a problem with Virgin Media Virgin Media outages reported in the last 24 hours Compatible device & browser required. 12 Months on the Frontline, presented by Virgin Media News Correspondent Zara King, marks the anniversary of Ireland’s very first COVID-19 case. Offer available for existing Virgin Media TV or Broadband customers adding an additional TV or Broadband product to their account only. Virgin Media was previously branded as UPC Ireland. You can raise a complaint here. {{ getTotalAddons() | currency : "+€" }}. That shop didn't sell them. Wi-Free will give you speeds of 10Mb Download and 2 Mb upload to 3 members of a Virgin Media household can connect to Wi-Free at a time. An installation fee of €60 applies for each additional point ordered unless an active cable outlet point is already in place. Maximum speeds on our network: When we advertise a broadband speed we mean what we say, this will be the maximum download speed you can get on our network. You're also eligible for an exclusive offer. If you choose to opt out, your modem will not offer a Wi-Free service nor will you be able to connect to other Wi-Free networks. It is the largest digital cable television provider within the country. D01 C9W8. Is your address not listed above? I have been trying to get through all day can someone please help? When you purchase services from Virgin Media via our website or by telesales you have the right to cancel your contract within 14 days without giving any reason and without penalty, click here for more information. We will always do our very best to investigate and remedy any issues you are having with your broadband. We use cookies to ensure we can continue to deliver a personalised service, just for you. We use cookies to ensure we can continue to deliver a personalised service, just for you. Let us entertain you! Offer Ends: 03/06/2021. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. We may also be legally required to carry out traffic management when directed by any court, tribunal, regulatory body, police authority or other competent authority as part of any proceedings or investigation. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150. Thinking of switching? 3. At Virgin Media we have nothing hidden about our Unlimited Broadband packages. Virgin Media IE. ), Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. For setup: Mobile data connection required for Virgin Mobile customers. My installation has been delayed significantly so we were provided with a dongle. €30 off a month for 12 months: This offer is only available to new customers ordering a new VTV360 TV, Broadband and home phone pack. Accounts and billing; Email & Apps; Security; Device support; Tell us about where you live. Normal speeds on our network: As we promise in our advertising, the expected average download speed you typically get at peak times will be: - on our 250Mb product 245Mb for over 90% of customers. Unlike a dongle, though, they do it by emitting a Wi-Fi signal. If you’re on Horizon and currently have Multiroom, you’ll need to swap all your Multiroom boxes for Mini TV360 boxes, where you can continue to enjoy all the benefits of TV360 wherever you are in the house. all services will be available in your area soon. NOTE: We use a made up Product code for Homphone just to give it a unique identifer. The traditional dongle is ideal if you are: Just looking to connect a single device and a single person to the internet. Developing a property? Virgin Media offers TV, internet and phone service over cable, including the Horizon set top box. If for whatever reason you need to raise a complaint with Virgin Media and the above options are not the route you need. Enter voucher code one4all30 at the checkout to get a €30 One4all voucher. If you exceed the usage allowance in any month we will automatically upgrade you to the nearest pack that best meets your needs. Registered Number – 435668. Freedom Broadband and Anytime Mobile (30 Day Contract). An occasional user of data on the move, e.g. You can track your delivery using the 'Track and Trace' service at https://dpd.ie/tracking and entering your tracking ID. Most modern TVs have one, and the port should be clearly marked ‘HDMI’ on the back of your TV set. Limerick Enterprise Development Park, Roxboro Road, Limerick. We’ll be in touch within ten working days to tell you what services are available there. I’m a teacher working from home so need internet ASAP. We’re committed to keeping you connected at this time and we’re doing all we can to provide a high level of customer care. World Unlimited Talk provides unlimited free calls to local, national and Irish mobile numbers and to mobile and fixed landline numbers in 22 international destinations. UPDATE: In the new journeys , the home phone is considered an addon. To cancel your Freedom Broadband and Anytime Mobile subscription contract, you must provide 30 days’ notice in writing to Virgin Media. Virgin Media Ireland guarantees the handset for the first 6 months & faults thereafter are the responsibility of the customer. or head straight to 24/7 support with My Virgin Media, Benefits of being a Virgin Media customer. This is why we and our trusted Commerce Partners use 'cookies' to remember and store information about how you use our site. Our Unlimited plan with 4G data, calls & texts. Meaning, no need to connect to Wi-Fi. can i access my virgin package through a dongle on ‎02-07-2020 17:56 just signed up for virgin oomph package but they can't connect me due to covid shielding. Order before 6pm Monday - Thursday for next day delivery! Virgin Media is Ireland's Speedtest Awards Winner for Fastest Broadband Network during Q3-Q4 2020. Please select your address from the matches below to continue. If you request a Red House Experience there will be a charge of €50. Select your phone modal to get most matching customized settings and instructions for your device. Virgin Media Player is a free online catch-up service which lets you watch a variety of programmes for up to 28 days after they are broadcast on Virgin Media One, Two and Three. €15 per month for 12 months. If you order before 6pm Monday-Thursday, we will guarantee next day delivery (exceptions may apply over very busy periods such as Christmas). A HD TV is required to enjoy the benefit of our HD service. Upload speeds will be 25Mb for our 250Mb product and 50Mb for our 500Mb product. Virgin Media has been working hard throughout the COVID-19 pandemic to keep people connected. Get a 4G dongle if: If your box is not compatible you can order a new one by contacting us on 1908. Excludes calls to premium rate, SMS and non-geographic numbers. Virgin TV Anywhere service includes 80 channels available to watch Out of Home over 3G, 4G and public W-Fi networks. Calls made above this limit are charged at our standard rates. If you cancel & fail to facilitate the return of the equipment, you will be subject to an unrecoverable equipment charge of €150. If for whatever reason you need to raise a complaint with Virgin Media and the above options are not the route you need. *Please only use the above address when sending us a letter. Any unused minutes will not carry over to the next month. I am moving to a shared house. Excludes calls to other mobiles, premium rate, SMS & non-geographic numbers. Wi-Free: When you sign up for Virgin Media’s Broadband service your modem will automatically offer a second signal for Wi-Free. Anytime World (unlimited calls to landlines)provides free local & national fixed landline calls & 400 anytime minutes per month to fixed landline numbers in 22 international destinations & USA & Canadian mobile numbers. If you order a movie using On Demand a charge will apply. Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. For setup: Mobile data connection required for Virgin Mobile customers. Keep connected; I can't connect; I still can't connect; Out and about; Help with your Super Hub; Staying connected while you’re out and about. Virgin Media APN settings can be manually configured in your device to access internet with Virgin Media in Ireland. Freetime mobile call pack provides free off-peak calls to Irish mobiles and fixed landlines as well as 400 off-peak minutes per month to fixed landline numbers in 22 international destinations including USA and Canadian mobile numbers. ©2020 Virgin Media. All of the offers listed below are available to new customers ordering our services online and choosing self-install. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. Let us entertain you! For setup: Mobile data connection required for Virgin Mobile customers. The new Virgin TV 360 set-top box offers a connected entertainment platform, which delivers Virgin Media Ireland’s most advanced and innovative TV service yet. Virgin Media Ireland Limited, Building P2, EastPoint Business Park, Clontarf, Dublin 3. This next-generation broadband will boost help Northern Ireland’s digital and creative sectors. D01 C9W8. A €30 equipment activation fee applies. Bigger Bundle . Offer Ends 03/06/2021. Make it yours today. Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via TV box – Store is not available on other boxes. Virgin Media was previously branded as UPC Ireland. The two other options we’ve looked at so far aren’t particularly budget … Virgin Media offers TV, internet and phone service over cable, including the Horizon set top box. A 12 month contract applies when you subscribe to any offer. All Virgin Media Broadband customers can connect to Wi-Free. In the event we are unable to resolve your issue then you may be able to avail of one of the following remedies: - the right to change your service to one that works better for you; - you may be entitled to terminate your contract with no early termination fee applied. Based on Ookla Speedtest reports and Mobile and Fixed Wireless Broadband Access Network Speeds (Three.ie).. 4G broadband isn’t as fast as fibre broadband and unlikely to be as fast as standard broadband. We use cookies to ensure we can continue to deliver a personalised service, just for you. I have been trying to get through all day can someone please help? To buy a phone online, you need to be registered on My Virgin Media. APN: Internet: User name: Password: Authentication method : NONE: Compression: DISABLE: Get customized settings for your device. You can make international calls on your Virgin Mobile from Ireland to landlines and mobiles in the destinations included in the add-on ; The add-ons are recurring, and will be charged monthly to your bill. Where your claim is for €2,000 or less you can take your complaint to the Small Claims Court. A fair usage policy of 6,000 minutes a month applies to local, national and Irish mobile number calls. Our unlimited plan with 4G data, calls & texts. Maximum and normal speeds assume all technologies are working at optimum speeds; in practice numerous factors beyond our control can cause speeds to vary. If you would prefer your modem was not available to other Virgin Media customers visiting your home you can opt out at any time by logging into My Virgin Media Ireland. We won’t communicate with you thereafter about your usage. Offer Ends 03/06/2021. Purchases must be made on the website or TV box. A one off Virgin TV360 Activation Fee of €50 applies to all New Virgin Media customers taking our Broadband, Home Phone and TV products on a 12 month contract.
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