Tori Johnston (@oneof2victorias) reported 15 hours ago. ... Apple, I am highly dissappointed in your customer service and your terms. This is why they have stock prices dropping daily. Sprint’s network has been so bad that even fixing it made things worse. Their customer service does suck really bad. Why Customer Service Is So Bad. It’s been like this for a week and I can’t connect to anything. The problem is execution -- Sprint has set lofty goals in the past, but has failed to live up to them. If you accept you agree to our full cookie policy. Why is sprint customer service so bad? But when I come back to it later it needs reloading; over and over after it sits working for a while. Their customer service has been so good to me but it can only go so far if you're not willing to hammer out details on my bill or just stop accepting a work discount for no reason. Questioning an investing thesis -- even one of our own -- helps us all think critically about investing and make decisions that help us become smarter, happier, and richer. Power and Associates and Consumer Reports put Sprint in a negative light as early as 2009. Seems, T-Mobile needs to respond but unfortunately, there is no response or no interest fr... Hello,I rely on TV Everywhere a lot — it is the only way to use TVision on a computer. It was rocky for the first year because what the salesman on the phone told me and reality were different. I've heard really bad news about sprint and how their service sucks and everything. The bad news is, that after those ... Sprint has plenty of midband spectrum. The T-Mobile merger with Sprint has finally closed. I have this same issue pretty much everywhere I travel within 60 miles of my home. So when you combine all of that spectrum ... Sprint and T-Mobile customer service representatives have no … Tags: BusinessWeek, call centers, customer service, Dan Hesse, Sprint Nextel. Online reps can't write a three would sentence without … Consumer Reports explains the changes you can expect to see in pricing, 5G service, and customer support. Posts about Why Sprint Nextel’s Customer Service is So Bad written by Spencer Ante. Cumulative Growth of a $10,000 Investment in Stock Advisor, Why Sprint’s Terrible Service Doesn’t Matter @themotleyfool #stocks $S $TMUS $DISH $GOOGL, management continued to play up the potential of a Sprint partnership. That is really bad. Gustavo Negron 1 review. Reply. It’s happened a few times in the past, and started about a month ago. The other side of the call reports hearing me without an issue. Sprint could emerge as a major force in the wireless industry, a company with the most powerful network of all, possibly partnered with Dish, and capturing customers from the other carriers at a rapid pace -- but investors must be willing to wait. Admittedly, current performance is much less impressive (though still better than the competition) and the markets where it's available, and the number of handsets that support it, are limited. Stock Advisor launched in February of 2002. When I'm on WiFi calling, I almost always (not always though) can't hear the other side on the call and have to switch to cellular. Still, the potential is there. By Jay Goltz August 4, 2009 7:00 am August 4, 2009 7:00 am. Some of its customers contacted customer service on a regular basis. At this point, I might not even upgrade the phone and leave them and find another cellular company. According to a survey conducted by WDS (via ZDNet), only 13% of US mobile subscribers claim loyalty to their carriers -- the market remains wide open. Sprint’s decision essentially was to “fire” them as customers. Verizon is a little higher but the customer service at Sprint is so bad I’ll pay the extra. Sprint Drive 2GB/Mo Plan: Sprint 4G LTE data only. 2021-03-16 19:59:34 @CTx65 @sprintcare Phone rep is to get mgmt to reverse the unauthorized charge. The latest activation was for http://www.deliciouseveryd... Hi, I am on a visit to India and there is no signal reception on my tmobile prepaid sim, it is no service. Ever since T-Mobile took my sprint SIM card out my phone this **** been ***** up i dont like this **** switch it tf back Navex (@theghostlyace) reported 4 hours ago Sprint and T-Mobile are merging—finally. So does product, tech, design, distribution, marketing, sales, manufacturing… and the myriad of other resources in your company. I know I need to go get a new SIM for my SE with the change from Sprint to T-Mobile, but I'm not going to upgrade until the 12 is the "free" one. They only care for new ones. Customer service, quality, and coverage are pretty bad Sprint is a really bad cell phone carrier. Badd customer service in lying to get me out of the plan that I had. I just signed up to t-mobile a few days ago. Sprint told CNet that it wasn't surprised -- ongoing upgrades to its network are weighing on quality. The tv charge was never even removed from my bill. But if I drive 5 mins So far, Sprint hasn't gone that route ... That's why Sprint is likely best served focusing on the next wave of wireless tech. Then read my new investigative feature “Sprint’s Wake-Up Call,” which takes readers inside the call centers of Sprint Nextel. However, for some reason, out of the blue, it’s been horrible. They were headquartered located in Overland Park, Kansas. 2021-03-16 19:59:34 @CTx65 @sprintcare Phone rep is to get mgmt to reverse the unauthorized charge. This all changed recently, and I am really starting to get angered with Apple. I've been a Sprint customer for 11 years now. I have solved the problem. Existing customer? So why is customer service still so bad? This entry was posted on February 22, 2008 at 2:26 pm and is filed under telecom, Why Sprint Nextel's Customer Service is So Bad. Share. I cannot get customer support or technical support at all to discuss the buffering problems associated with t-vision. So why is MetroPCS cheaper than T-Mobile? These 3 Top Stocks Are Already Down More Than 25%, Copyright, Trademark and Patent Information. I don't know what to do and I need help bad. However, the Sprint’s customer care Twitter account does respond to customer service complaints. I agree with the posts that Sprint is the worst customer service. Though its speeds are improving, Sprint still has by far the slowest 4G network of its rivals. To get a better idea about just how far behind Sprint network is, consider that Sprint covers just 30% of the country with its 4G coverage. If you need assistance completing your registration request, please send an email to business.customer.care@sprint.com ... All because I asked for my account number so I could leave Sprint. I asked my question in But it looks like the issue has been marked as solved without a clear answer. Enter your username or e-mail address. Part of the answer is that a subset of companies purposely make callers jump through hoops with the hope that they’ll simply give up. We love Sprint’s dirt-cheap unlimited plans and spunky, can-do attitude. How the merger will affect Sprint customers. Although it remains the smallest of the major carriers, T-Mobile is growing the fastest, adding 648,000 new subscribers last quarter. Data is sluggish. So, it’s not surprising that Sprint will be absorbed by T-Mobile in this merger, and not vice versa. Mone. Wanna see the gory insides of America’s worst customer service operation? Market data powered by FactSet and Web Financial Group. According to Consumer Reports, Sprint (NYSE:S) is the worst of the major US wireless carriers, coming in dead last on a number of factors including network quality and value. Returns as of 03/28/2021. The merger may have fallen through, but a deal is still possible. I think they're striving to be the company with the worst customer service. Because they hire who ever they can find and never keep in mind the customer. Any one else? I checked with Mint customer care, their response is as below. Yes, service matters. I didn’t like sprint’s service and inability to activate iMessage and facetime using their phone number, so I put back my metropcs sim card. I have never experienced such horrible service in my life. T-Mobile and Sprint have officially merged and we’ll go through everything you need to know, whether you’re an existing customer of one of these companies (or their prepaid partners), or just a curious consumer.. Sprint Drive 2GB/Mo Plan: Sprint 4G LTE data only. So it's no surprise that well-known tech companies including Comcast, Facebook, Dish, Sprint, and Charter Communications landed on a list of America's most hated businesses. Nasty encounters with customer service can poison your whole day. Perhaps not a merger, but a partnership that would strengthen Sprint's offering to consumers. Worked for me! I thought sprint was bad before T-Mobile bought them, but now that they are under T-Mobile the customer service is even worse than it was before! In contrast, T-Mobile has a 71% first-call fix rate, despite Sprint having nearly triple the amount of CSRs. When I signed up for this, it was marketed to me that it was setup like Netflix and that I can watch on any streaming device from anywhere as long as it wasn’t no more than 3 devices at a time. Was. Accounts, Plans, Business, and Entertainment, wifi calling in Pixel 4a 5g, I can't hear, TVision TV Everywhere Not Working since 3/22/21, WebGuard is blocking websites when disabled, No service while in India with T-Mobile prepaid sim. You may see them listed on your credit report as a collections account. I bought a pixel 4a 5g straight from google. But what does this mean for consumers? ! A Dish Network deal is still possible Before Softbank finalized the deal, Dish Network tried to buy Sprint, and though it wasn't successful, there are still reasons to believe that a future deal could be possible. And I was already mulling canceling, but was considering giving this new t-mobile/sprint merger thing a shot. We’re motley! @TMobileHelp After nearly 20 years of a Sprint customer, I'm done overpaying and increasingly bad customer service. Here’s how to do it. Not to mention this is the fourth time in a row that we’ve been promised a call back by @sprintcare @TMobileHelp representatives and have been abandoned by their customer service line You can't get through, they just transer a few times then hang up on you. I was overcharged to the tune ov about $250 for service that they said they were providing me after my contract with them expired. Reviews For Sprint Customer Service (48) Big Mistake Just switched to Sprint only a week ago and bad reception; didn't bother to tell me at the beginning of transaction that there is a $36 activation fee per line, didn't explain how to get bill paid for I owed T-Mobile and … I explained that my bill had suddenly gone up. When Dish had made its case for Sprint, it had spoken of a combined service, one offering satellite TV, phone and mobile Internet together in a single bundle. I understand about the separate data line for tablet, that is not what I’m asking though. We'll send you an e-mail with instructions to reset your password. Thanks:) Sprint customer service is by far the worst that I have ever seen. SD video streams up to 480p, music up to 500 kbps, gaming up to 2 Mbps. Question: Q: why is customer support so bad? And I have historically received poor service from Sprint. I left Verizon because of the poor customer service to go to Sprint. When they … You can choose which cookies you want to accept. I got a text message from them once saying I had gone over my data plan allowance, but when I called they let me bump up to the next level for ten bucks more per month and made it retroactive so no overage charge. Other Customer Service Options. Sprint is a sleeping giant Sprint's network may be the worst today, but in a few years it could be the best. My one irritation can probably be chalked up to excessive expectations. No roaming. When working it's great but as I say it goes up and down everyday! The TV everywhere service has not worked since 3/22. Finally, I hung up and repeated the call and lucky I got an American, (Scot). It's no secret that Sprint's network is the worst of the big four carriers right now. giaaaa (@00824___) reported 3 hours ago. But first, a little background on the merger (feel free to skip down to our recap if you just want to know what’s going to happen to your cell phone service and bill). In the last decade, Sprint has been attempting to bounce back from its bad customer service reputation little by little. So starting a new topic.If I use my phone sim in my tablet, can i use the tablet as my phone. Ok, in all fairness, I’ve never had any other cell phone provider, but Sprint was so bad, I can’t imagine any other company being worse! Yet, I think T-Mobile's recent growth illustrates that it's possible for a smaller carrier to shake up the market. We use cookies to enhance and personalize your experience. Everything is fine so far except customer support, technical support and t-vision viewing. You can leave a response, or trackback from your own site In 2007, Sprint Nextel had a dilemma. How can I get it to stay open? Then it happened with another friend. Existing customer? Unlimited Plans Sprint's unlimited plans are some of our favorites in the industry, chocked full of features that are in many cases better than their competitors. Bad customer service is unforgivable and it's everywhere in the UK, says Michelin-starred chef Michel Roux Jr. Learn how to join the club and get started. Your phone will still work, your … T-Mobile informed hundreds of Sprint employees on June 15th that their positions would be eliminated over the next couple months. So, I’m a Doordash driver and T-Mobile has been exceptionally wonderful with connections. It could also be that they're evil or a simple case of gross incompetence. Update: And yet, despite Sprint's issues, I think it's an interesting investment for someone who's willing to stick it out over the long term. Their customer service team is so bad they added a tv charge on my account for no reason, i spoke to FOUR different (useless) representatives and they ended up stopping my whole internet service for no reason. I live in Michigan 48059 is my zip. The settings for turning on predictive text are NOT easy to find. It's fully stock. After 60 minutes of idle time, hotspot may automatically turn off. If you need assistance completing your registration request, please send an email to business.customer.care@sprint.com Don’t ever get spectrum as an internet provider they are the worst. If you live near Sprint location, you can receive in-person customer support. It was the same way years ago. For me the main reasons to support/stick with Sprint over anyone else are: 1. Everything about sprint sucks! I just got a new v60 device. I have uninstalled and reinstalled both killing my antivirus and not. Subscribers are willing to switch If Sprint and Dish could offer a great service, consumers would be willing to switch, though it may take a little time. The study by OpenSignal, as well as RootMetrics, back that up. We need basic cookies to make this site work, therefore these are the minimum you can select. No roaming. He writes about tech stocks and consumer goods. So you have to understand, every response from the Sprint customer service rep took several minutes. Sprint Drive Unlimited Plan: Sprint 4G LTE data only. My service at home is always dropping calls cant watch you tube clips. Sprint may or may not have good cell service in your location, but they have bad customer service in all locations. Why is Sprint’s customer service so bad? So the key to success then is understanding when customers have common + easy, or rare + hard questions, and when computers can be used instead of humans. "The Year of the Customer is about aligning the customer expectation to the reality of what they're going to get," he said. Consumer Reports explains the changes you can expect to see in pricing, 5G service, and customer support. I thought sprint was bad before T-Mobile bought them, but now that they are under T-Mobile the customer service is even worse than it was before! Please try again in a few minutes. There wasn't an issue until the phone was updated recently so I know it isn't a problem with the samsung phone. MHS reduced to 2G speeds after data allowance. No roaming. BTW I click the box that says Keep Me Signed In. Useful. Not to mention this is the fourth time in a row that we’ve been promised a call back by @sprintcare @TMobileHelp representatives and have been abandoned by their customer service line Right now, the company is trying to buy LightSquared's spectrum assets out of bankruptcy. Obviously, T-Mobile is a competitor to Sprint, and as most Americans rely on a single carrier, nearly every customer T-Mobile gains is one Sprint doesn't have. Learn more about our cookies. I used to be a firm believer in Apple, mainly their customer support. When you pay the premium price with T-Mobile, you get customer service that can escalate an issue up the foodchain of command. If you're an existing Sprint customer, there's nothing you need to do yet. Unfortunately, T-Mobile Money account no longer shows up in Mint! I demanded to be transferred to the USA customer service, I was told that He could not. Sprint Drive Unlimited Plan: Sprint 4G LTE data only. I had a technical problem today on a device and it took 10 calls and 3 hours. It seems to load just fine. So my family is switching to sprint because they are less expensive (we have verizon now). AT&T and Verizon were the only players with good coverage, and T-Mobile/Sprint/US Cellular were for … So @sprint you should have bought @TMobile not the other way around Their cell service drops ALL the time. T mobile has ruined sprint service. We have T-Mobile Home Internet, which means this is a pretty major issue since we can’t just hop on wifi to get past it. For the past month or so, it’s as the title says. Spark-compatible phones use tri-band technology, letting them tap three different spectrum frequencies at once, in the process offering theoretical data speeds equivalent to Google Fiber. Yes. Done. The T-Mobile merger with Sprint has finally closed. In the company’s opinion, they contacted customer service on too regular a basis. The only way to fix it is to provision the phone to set it back to original sprint specs. Log in via Compass page to view and pay your bill. Sprint may or may not have good cell service in your location, but they have bad customer service in all locations. A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). When I sign on to DIGITS on my PC, it shuts down too quickly. I don’t need to convince you why customer service is important. Sievert says that there are around 20 million Sprint phones that are compatible with T-mobile. I called sprint and they said that they cannot unlock my unlocked phone that i had purchased at … So he has proclaimed this the Year of the Customer. But this call pushed me over the edge. Sorry, we're still checking this file's contents to make sure it's safe to download. Matter was resolved in 5-10 minutes. So please tell me so pros and cons about sprint. T-Mobile, Sprint’s closest rival, covers more than double the country (62%) with its 4G network. Founded in 1993 by brothers Tom and David Gardner, The Motley Fool helps millions of people attain financial freedom through our website, podcasts, books, newspaper column, radio show, and premium investing services. I will make sure not to refer you guys to any one and I will constantly give you a bad name. What Does a Google Partnership Mean for Wix? Sam has a love of all things finance. Even though it has put up some good customer service numbers in recent years, a spate of poor customer service rankings by J.D. MHS reduced to 2G speeds after data allowance. I just need to make sure you prioritize it. Tori Johnston (@oneof2victorias) reported 15 hours ago. I was a customer for over 15 years. Dish Network has continued to acquire spectrum assets, even as it lacks a wireless network with which to employ them. Sprint has several stores across the nation. @prettypromiss @sprintcare And they aren’t getting any DAMN dm from me!!! You can follow any responses to this entry through the RSS 2.0 feed. So it would just be a quick unlock to allow Sprint phones to run on T-Mobile's network, for the switch. It’s a whopper based on interviews with 12 current and former employees, U.S. officials, business professors, customers and reviews of court documents. T-Mobile's new "un-carrier" initiatives are likely helping it to grow, as the company has ditched standard contracts and handset subsidies in favor of installment plans and month-to-month service. The bad news came on … But what does this mean for consumers? I don’t think many people would disagree that customer service is not what it used to be and not what it should be. They are doing absolutely nothing to keep loyal customers. And why are your phone customer service agents Are kinda a holes. How can they still be in business? Price (only T-Mobile is close in this category and there rural coverage BLOWS) 2. This article represents the opinion of the writer, who may disagree with the “official” recommendation position of a Motley Fool premium advisory service. And let us not forget Sprint's 1 year of free unlimited service, available to new customers who switch from one of their competitors. Sprint has been improving, but they’re still best in metro and city regions. Yet Sprint still kinda sucks. They became unprofitable to the company because of it. @sprint I have a question I’m not understanding why my bill is so high. I've had Sprint since 2011. The early signs are there: Sprint announced "Spark" in October -- a network that relies on Sprint's extensive spectrum assets. Why does sprint customer service suck so bad?! While Sprint does have a few "bad apples" left in Customer Service, in general all you do when you get someone who is being unreasonable is just call back, really it works 9/10 times. Log in via Compass page to view and pay your bill. In any case, AT&T definitely has more widespread service coverage than Sprint. Sprint has lost millions of subscribers in recent quarters; as someone who abandoned Sprint just a few months ago, I can personally attest to the carrier's problems -- the sluggish data speeds, the poor reception, etc. Self-Service. For the longest time, there was a Big Two of mobile networks. But, let’s be honest, the company has lagged far behind the competition when it comes to coverage and overall quality.. The customer service hasn’t really sucked too bad either. I am a long time Sprint Customer (residential phone) but management better soon chose between lower human resource costs or a lower customer base. T-Mobile has used Americans' frustrations with their carriers to fuel its recent resurgence. According to Consumer Reports, Sprint (NYSE:S) is the worst of the major US wireless carriers, coming in dead last on a number of factors including network quality and value… I left Verizon because of the poor customer service to go to Sprint. I want T-Mobile Money bank account to be linked with Mint financial application. Creative Capital [A blog about finance, entrepreneurship & technology–inspired by the best-selling book, Creative Capital: Georges Doriot and the Birth of Venture Capital.] Sprint is just bad. We tried to cancel our service and after many attempts to return our phones the payments still have not been process into Sprint's account Both these individuals have iPhones and are on T-Mobile. New customers may register for online access. (@WorldofSimone_) reported one year ago from Hampton, Virginia. The only reason I still have them is because it's the cheapest unlimited data plan around me that's with a major company (ie not boost mobile, ting, etc).
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